Returns & Exchanges
At Cronos Watch Store, we stand behind the craftsmanship of every timepiece. If your new watch doesn't perfectly suit your wrist, you may return or exchange it within 30 days of delivery provided it is in unworn, original condition.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA) number.
Pack with Care
Secure the timepiece in its original luxury packaging, including all warranty cards, manuals, and protective films to ensure a full refund.
Ship to Cronos
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt.
Quality Inspection & Refund
Once our horologists verify the watch's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing