Frequently Asked Questions
Everything you need to know about your next timeless piece.
Are all Cronos watches genuine and authentic?
Yes, every timepiece sold at Cronos Watch Store is 100% authentic and sourced directly from authorized manufacturers. Each order includes the original brand packaging and a certificate of authenticity.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return your unworn watch in its original packaging for a full refund or exchange.
Do the watches come with a warranty?
All our watches come with a minimum 2-year international manufacturer's warranty that covers movement defects and manufacturing flaws.
Are the watches water-resistant?
Water resistance varies by model. Please check the 'Specifications' section on the product page for the specific ATM rating. We recommend avoiding hot showers or saunas with any timepiece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.